Beginner
Building foundations
Knowledge
Basic awareness of the topic. I need to understand why and how.
Application & independence
A clear brief helps me, along with templates and guidance from an experienced colleague.
Find the course
that moves you forward.
Know what you want? Take your pick!
Still looking for direction? We’ll help you find it!
Search the catalogue
Competency
Level
Format
Language
Scheduled date
Coming soonCulture & Enablement
A Great Front Line
How to get the most out of every customer contact
Coming soonVoice of Customer
AI as a Research Accelerator
Cut feedback analysis from weeks to minutes
AI Competence
AI Bootcamp
Stop experimenting with AI and start using it fully
CZK 599
Experience Design
AI-Native Products
Find real customer value in AI
CZK 6,999
Experience Design
Customer Journeys
How to design omnichannel experiences
CZK 4,999
Coming soonExperience Design
Customer Lifecycle
How to design at scale
Coming soonCX Vision & Governance
CX Governance
How to deliver a consistent experience across journeys and channels
Culture & Enablement
Employee Personas
How to develop employees and build loyalty
CZK 4,999
Culture & Enablement
EX Lifecycle
How to manage employee experience and design unique experiences through journeys
Manage employee experience and design unique experiences through employee journeys
CZK 4,999
Experience Design
Experience Principles
How to imprint your brand on the experience
CZK 4,999
Audience Strategy
From Personas to Strategy
How to grow your customer base in the age of AI
CZK 4,999
Coming soonCX Metrics
From Satisfaction to Revenue
How to evaluate CX properly
Experience Design
How to Run Design Sprints
From problem to prototype in a few days
CZK 6,999
Coming soonExperience Design
Ideation Techniques and Prioritisation
How to get the best out of your team
Experience Design
Introduction to Experience Design
Why customer experience decides the business
CZK 599
AI Competence
Master Cursor and Build Digital Products Without Coding
Hearing about AI and vibecoding from all sides, but have no coding experience and hardly know where to start? Want to finally find out how these technologies can give you a huge head start in your daily work? In our full-day workshop we will master Cursor together – a revolutionary AI assistant that lets you streamline routine tasks and bring your ideas to life in no time. Whatever your technical background, we will teach you step by step to think in digital terms and work effectively with artificial intelligence.
CZK 5,999
Coming soonAudience Strategy
Needs as the Foundation of Design
How to discover and solve the ones that matter
Coming soonCX Vision & Governance
OKRs
Well-set goals as the path to success
CX Vision & Governance
Product Value Proposition
How to design a product customers will love
CZK 4,999
Coming soonExperience Design
Prototyping and Testing
Verify the real value for the business
Coming soonVoice of Customer
The Feedback Loop
How to get the most out of feedback
Coming soonCulture & Enablement
The Resilient Company
How to perform without burning out
Coming soonVoice of Customer
User Interviews
Turn the voice of the customer into your competitive advantage
Course calendar
November 2026
Europe/Prague · GMT +1
Mon
Tue
Wed
Thu
Fri
Sat
Sun
No scheduled courses this month.
Learn your way.
| Self-paced | Cohort | Live | |
|---|---|---|---|
| Recorded videos for self-study | Yes | Yes | No |
| Live sessions | No | Yes | Yes |
| Practical exercises | Yes | Yes | Yes |
| Mentoring from our instructors | No | Yes | Yes |
| Inspiration from people in other sectors | No | Yes | Yes |
| Proven methodology | Yes | Yes | Yes |
| Experience from real projects | Yes | Yes | Yes |
How to choose the right course level
Find the level that matches your experience.
| Area | BeginnerBuilding foundations | AdvancedPutting theory into practice | ExpertPushing the field forward |
|---|---|---|---|
| Knowledge | Basic awareness of the topic. I need to understand why and how. | I understand key concepts and can explain their added value. | Deep, interconnected knowledge. I know when to adapt a framework and go beyond its limits. |
| Application & independence | A clear brief helps me, along with templates and guidance from an experienced colleague. | I independently choose and apply a framework. I can handle common obstacles. | I adapt and combine tools, creating my own methods. Others turn to me for support. |
| Typical goal | I want to find my bearings and start trying tools in my work.Explore courses | I want to gain practical confidence and lead smaller projects independently.Explore courses | I want to solve complex challenges and share experience with other experts.Explore courses |
Advanced
Putting theory into practice
Knowledge
I understand key concepts and can explain their added value.
Application & independence
I independently choose and apply a framework. I can handle common obstacles.
Typical goal
I want to gain practical confidence and lead smaller projects independently.Explore courses
Expert
Pushing the field forward
Knowledge
Deep, interconnected knowledge. I know when to adapt a framework and go beyond its limits.
Application & independence
I adapt and combine tools, creating my own methods. Others turn to me for support.
Typical goal
I want to solve complex challenges and share experience with other experts.Explore courses
Learning for teams
New skills have a greater impact when the whole team shares them. Attend a course together with your colleagues, or book a private course just for your team.
| Number of tickets | Price |
|---|---|
| 20–29 | Save 10% |
| 30–49 | Save 15% |
| 50+ | Save 20% |
Benefits
| |
| Enquire about team tickets ↗ | |
| Number of participants | Up to 15per training session |
|---|---|
| Price | On request |
Benefits
| |
| Enquire about a private course ↗ | |
| Team ticketsTake courses together | Private coursesA course all to yourselves | |||
|---|---|---|---|---|
| Number of tickets | 20–29 | 30–49 | 50+ | Up to 15 participants per training session |
| Price | Save 10% | Save 15% | Save 20% | On request |
| Benefits |
|
| ||
| Next step | Enquire about team tickets | Enquire about a private course | ||
Frequently asked questions
Do we need to know the specific courses and participant names when ordering team tickets?
No. You can allocate the tickets you purchase to any courses and colleagues as you wish. You only need to decide how many tickets you want for courses that include two workshops. This will determine the final price. We’ll be happy to help you choose and provide a consultation.
Can we work on our own project or brief during a private course?
Yes. For the group workshop, we’ll prepare a brief and examples tailored to your company or team. The theory videos remain the same.
Our team includes both beginners and more experienced colleagues. Does a private course together make sense?
Yes, if you share a common goal. Before the private course, we’ll discuss participants’ experience and adapt the content and exercises accordingly. If the differences are too great, we’ll recommend a more suitable way to split the group.
What if I don’t finish the self-study before a cohort workshop?
The self-study provides the preparation that the workshop builds on. There isn’t time during the workshop to cover the theory in depth, so without preparation you’re unlikely to get the most out of it.
How does the discount work, and will we receive a single invoice for team tickets?
The discount is based on the number of tickets purchased in a single order, so everything will be on one invoice.