A Great Front LineHow to get the most out of every customer contact

Culture & Enablement

We’re preparing this course for you

A Great Front Line: How to get the most out of every customer contact

DurationDuration to be confirmed

LevelBeginner, Advanced

LanguageCzech, English

Available formatsSelf-paced, Cohort, Live

What you’ll take away.

Face-to-face customer interactions from start to finish
- Explore the core principles of managing face-to-face customer interactions throughout the entire encounter.
Effective communication through interactive exercises
- Practise working with tone of voice, body language, customer generations, personality types, proximity zones and emotional connection.
Recognising and addressing customer frustrations
- Learn to identify customer frustrations and respond to them.

Upcoming dates

No new date has been scheduled yet. Register your interest and we’ll let you know first.

Who this course is for

Branch and store staff

You want to handle face-to-face customer interactions more effectively and adapt your communication to different people and situations.

Customer centre and reception staff

You need to recognise frustration in arriving customers and respond calmly and with understanding.

Frequently asked questions

Can I buy the course for my company?

Yes. On the date you want, click “Buy for a company” and we’ll issue an invoice.

How do I enrol, and when is my place confirmed?

You enrol in the course on the CX Academy platform. If you buy it online, your place is confirmed straight away. If you buy it for a company, we’ll email you a confirmation and an invitation to the CX Academy platform.

Where do I find the self-paced materials?

You’ll find all the materials and important information in your course on the CX Academy platform.

Will I get a certificate for this course?

You’ll receive a diploma for completing the course. More about our certification programmes here.

Will I still have the materials after the course ends?

Yes. Everything stays available to you on the CX Academy platform.

What if I can’t attend after all? Can I change the date or send a substitute?

You can send a substitute. Just let us know at info@clientology.cz. You can change the date only if that course also has another date scheduled, and only if you ask before your cohort starts.

What equipment do I need for a self-paced course?

A laptop, a desktop computer or a phone. The CX Academy platform lets you take courses on almost any device.

What equipment do I need for the group workshop?

Bring a laptop. If any specific software is needed, we’ll let you know in advance.

Need to convince your boss?

Copy the prompt into your AI. It will study the course, ask you a few questions about yourself and help you prepare a case for your managers to approve it.

Help me prepare a case for my manager to support my participation in “A Great Front Line: How to get the most out of every customer contact”.

First, study the course page: https://www.cxacademy.cz/en/courses/frontline-excellence/ Find out what it teaches, who it is for, its format, price and time commitment. Use only available information. If you cannot access the page, ask me to provide its contents.