The Feedback LoopHow to get the most out of feedback

Voice of Customer

We’re preparing this course for you

The Feedback Loop: How to get the most out of feedback

DurationDuration to be confirmed

LevelAdvanced, Expert

LanguageCzech, English

Available formatsCohort, Live

What you’ll take away.

Effective feedback loops from individual customers to the whole company
- Learn to respond to an individual customer’s dissatisfaction and resolve their problem through the inner loop. Discover how to turn individual feedback into systemic improvements across the company through the outer loop.
Clear ownership and processes for handling feedback
- Discover how to assign responsibility at each stage, pass feedback to product and operations teams and ensure every important piece of feedback has an owner.
Priorities based on retention and revenue impact
- Learn to connect customer feedback with transactional data and focus time and budget on changes with the greatest business impact.
Communicating changes to customers and colleagues
- Learn to tell customers what has changed in response to their feedback and present results internally to strengthen a customer-centric culture.

Upcoming dates

No new date has been scheduled yet. Register your interest and we’ll let you know first.

Who this course is for

CX and VoC managers

You want a process that turns customer feedback into concrete changes across the company.

Customer care managers

You need to ensure customer problems are resolved and their feedback reaches the right people.

Product and operations managers

You want to select feedback to act on based on its impact on retention and revenue.

Frequently asked questions

Can I buy the course for my company?

Yes. On the date you want, click “Buy for a company” and we’ll issue an invoice.

How do I enrol, and when is my place confirmed?

You enrol in the course on the CX Academy platform. If you buy it online, your place is confirmed straight away. If you buy it for a company, we’ll email you a confirmation and an invitation to the CX Academy platform.

Where do I find the self-paced materials?

You’ll find all the materials and important information in your course on the CX Academy platform.

Will I get a certificate for this course?

You’ll receive a diploma for completing the course. More about our certification programmes here.

Will I still have the materials after the course ends?

Yes. Everything stays available to you on the CX Academy platform.

What if I can’t attend after all? Can I change the date or send a substitute?

You can send a substitute. Just let us know at info@clientology.cz. You can change the date only if that course also has another date scheduled, and only if you ask before your cohort starts.

What equipment do I need for the group workshop?

Bring a laptop. If any specific software is needed, we’ll let you know in advance.

Need to convince your boss?

Copy the prompt into your AI. It will study the course, ask you a few questions about yourself and help you prepare a case for your managers to approve it.

Help me prepare a case for my manager to support my participation in “The Feedback Loop: How to get the most out of feedback”.

First, study the course page: https://www.cxacademy.cz/en/courses/feedback-loop/ Find out what it teaches, who it is for, its format, price and time commitment. Use only available information. If you cannot access the page, ask me to provide its contents.