CX GovernanceHow to deliver a consistent experience across journeys and channels

CX Vision & Governance

We’re preparing this course for you

CX Governance: How to deliver a consistent experience across journeys and channels

DurationDuration to be confirmed

LevelAdvanced, Expert

LanguageCzech, English

Available formatsLive

What you’ll take away.

CX dashboards and priorities informed by data
- Explore how to visualise results in Customer Journey Guide, link customer satisfaction to business indicators and choose metrics beyond NPS. Discover the Health Index for prioritising redesigns with the greatest impact.
Clear ownership of customer experience
- Discover how to establish effective CX governance and distribute responsibility for customer experience across departments.
Connecting customer journeys to company goals
- Learn to link customer journey steps to business OKRs. Discover how to define key results for teams that support business growth and customer retention.

Upcoming dates

No new date has been scheduled yet. Register your interest and we’ll let you know first.

Who this course is for

CX managers

You need to define responsibilities, metrics and rules for managing customer experience across the company.

Customer journey owners

You want to prioritise improvements to your journeys based on customer needs and business impact.

Department heads

You need to align responsibilities and goals with other teams that influence customer experience.

Frequently asked questions

Can I buy the course for my company?

Yes. On the date you want, click “Buy for a company” and we’ll issue an invoice.

How do I enrol, and when is my place confirmed?

You enrol in the course on the CX Academy platform. If you buy it online, your place is confirmed straight away. If you buy it for a company, we’ll email you a confirmation and an invitation to the CX Academy platform.

Where do I find the self-paced materials?

You’ll find all the materials and important information in your course on the CX Academy platform.

Will I get a certificate for this course?

You’ll receive a diploma for completing the course. More about our certification programmes here.

Will I still have the materials after the course ends?

Yes. Everything stays available to you on the CX Academy platform.

What if I can’t attend after all? Can I change the date or send a substitute?

You can send a substitute. Just let us know at info@clientology.cz. You can change the date only if that course also has another date scheduled, and only if you ask before your cohort starts.

What equipment do I need for the group workshop?

Bring a laptop. If any specific software is needed, we’ll let you know in advance.

Need to convince your boss?

Copy the prompt into your AI. It will study the course, ask you a few questions about yourself and help you prepare a case for your managers to approve it.

Help me prepare a case for my manager to support my participation in “CX Governance: How to deliver a consistent experience across journeys and channels”.

First, study the course page: https://www.cxacademy.cz/en/courses/cx-governance/ Find out what it teaches, who it is for, its format, price and time commitment. Use only available information. If you cannot access the page, ask me to provide its contents.